FOR FREE HELP AND ADIVCE Email at: Enquiries@aldhospitality.co.uk
AI assistant that enhances customer experiences

Your Virtual Hotel Assistant – Always On, Always Ready


Our AI-powered assistant transforms how hotels interact with guests. It provides instant, natural, and multilingual support across voice, chat, text, and email – with no app download required. From answering FAQs and managing requests to driving upsells and streamlining operations, our AI reduces front-desk workload while elevating the guest experience.

Core Benefits

Improves guest satisfaction & reviews

Faster service and consistent answers drive higher ratings and repeat bookings.

Reduces workload & labour costs

Automates routine queries, freeing your team to focus on service.

Drives revenue & upsell conversions

Promotes dining, spa, and room upgrades at the right moment.

Seamless integrations

Works with PMS, POS, and service systems for smooth operations.

Secure & compliant

Enterprise-grade protections with GDPR/CCPA alignment.

Actionable insights

Real-time dashboards help optimise staffing, revenue, and service delivery.

For free quote or to arrange a demo please call: 0161 123 4567

Frequently asked questions

VAIA® by VSR is a multimodal conversational AI assistant that enhances both guest satisfaction and hotel efficiency. It delivers intelligent, expressive, multilingual responses across voice, chat, text, and email — with no app download required.

VAIA® provides 24/7 automated guest support, allowing guests to make reservations, request housekeeping or maintenance, and access concierge services instantly — freeing staff to focus on personal service.

Yes. VAIA® is scalable and ideal for independent and boutique hotels, offering advanced AI technology that’s easy to integrate and manage without heavy infrastructure.

VAIA® can connect with most property management and telephony systems, including SIP and VoIP setups, making it a flexible solution for modern hotel operations.

No. VAIA® supports your staff by handling repetitive or after-hours requests, ensuring guests always receive a quick, friendly response.

Contact ALD Hospitality Ltd at Enquiries@aldhospitality.co.uk to arrange a demo or learn how VAIA® can enhance your guest communication.